Privacy Policy

Customer Information:

Hills District Plumbing will always endeavour to protect the personal information and details given to us us by our customers to the best of our ability.

How We Collect Information:

Hills District Plumbing collect and store information from our Customers via our website contact form, online platforms, over the telephone and face to face.  The information we collect and record is necessary for Hills District Plumbing to provide plumbing services to our customers, eg. name, address, phone number, email address.  

 

Occasionally customer details may be provided to us  by a third party, eg real estate agent, relative, friend, etc. The information we collect from you helps us to interact with you and to provide the services you require.

 

Who we Share your information with:

Your information may be shared with a third party when it is necessary, eg. staff members, sub-contractors.  

 

We would however, pass on information if required to comply with a court or legal authority direction.

 

Security of Your Personal Information:

Hills District Plumbing is committed to keeping your information safe.  Your information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.  Although every effort is made to protect our data, if you provide us with your personal details it is at your own risk.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your personal information:

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

This Policy may change from time to time and is available on our website.

 

Privacy Policy Complaints and Enquiries:

If you have any queries or complaints about our Privacy Policy please contact us at:

 

Hills District Plumbing Pty Ltd

Email: info@hillsdistrictplumbing

Phone:  0459 305 360

Hills District Plumbing will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Updated: 14/05/2Custom